Frequently Asked Questions

We are an AUTHENTIC, GENUINE, and PASSIONATE Football Clothing & Lifestyle Brand. GRDIRON Football designs & produces unique, premium apparel for players, coaches, former players, and passionate fans of the game and everyone who lives and breathes the game. We do this because that right there is who we are - former players, current coaches, and fans who eat up every minute of football we can get. We do it for the #LoveoftheGRDIRON

Learn more about our story and who we are HERE

Absolutely! We would be honored to have the chance for your team to rep our designs. For groups/teams, the minimum order quantity is 24 shirts. And we do provide discounted pricing from our retail prices for team orders. Click HERE to learn more about getting a custom quote for your team/group order. 

We utilize several different printers & suppliers to produce our gear. Because of this and depending on what you ordered, some products in your order may arrive in separate packages and at different times. However, you will receive tracking information for each part of your order once your products have shipped.

Our promo codes must to be applied at the point of check out. To apply promo code simply paste the promo code into the promo code field in the shopping cart and that should do the trick. 

We can not retroactively apply promo codes after check out so if you are having any issues please reach out to us if you have any issues before checking out. 

We are not responsible for promo codes that don't work. Promo codes are only valid for designated time period. Only one promo code can be used per order.

GRDIRON does not partner with any third party discount sites. If you see any promos being advertised on third-party sites, please let us know. Those promos are usually not real, unless we promote it.

For the most up to date promotions and discount opportunities, you should sign up for our EMAIL UPDATES and follow us on TWITTER, INSTAGRAM, and FACEBOOK . 

100% Customer Satisfaction

Occasionally we may fumble at the 1 yard-line. If your product arrives damaged, or with any quality defects, we will gladly replace the product immediately at our expense as long as we are notified within 72 hours of receipt of the package. 

Please initiate a claim by emailing us at matt@grdiron.com. Be sure to include your name, order #, contact email you used when you placed the order, AND photos of the defective/incorrect product. Please note that failure to supply all this information can delay the processing of your replacement item.

We reserve the right to refuse return/exchange for defective claims. Our team will review your claim and respond to your request within 48 hours.

Learn more about our COMMITMENTS to you, our teammates. 

One of our core COMMITMENTS is to make sure our products scream quality and durability. Not one of our offerings is the cheapest option available. You can find plenty of online shops that offer t-shirts that feel like cardboard when you put them on. Not us. Premium apparel with premium designs at a quality price. 

Our "lifestyle" casual t-shirts are typically a cotton / polyester blend, for maximum comfort and functionality (you can still run routes or get a lift in them). We also offer some shirts as tri-blends (cotton/poly/rayon) which offer more of the same comfort and durability. These are high cost shirts for us but we want the best we can get for our customers. FIT: These shirts have good length and are more of a "fitted" shirt as opposed to loose fit. However, they do fit true to size. But if you are one of the boys who lay with their hand in the ground, you may want to order up a size. 

We also offer a "performance" shirt line, which are Dri-Fit shirts made of 100% premium polyester. FIT: These shirts have more of a "regular" fit that also runs true to size. They are not fitted like the casual shirts so there is a little more room to breath. 

Our youth shirts are a high-end 100% Airlume combed and ring-spun cotton. 

Our hoodies are typically made of a cotton/polyester fleece knit blend.

Be sure to check each individual product description for the most accurate info! 

Please do not send in unsolicited design ideas or concepts - this is for your intellectual capital protection. We may have a current design in the works that's similar and don't want you to think any ideas are ripped off. We produce our own original gear.

However, if you are a designer looking to work with us, feel free to reach out with a link to your existing portfolio.

Or, if you have a specific concept you want designed for your team/group order, please send us a note and we'd be happy to discuss: matt@grdiron.com  

RETURNS & EXCHANGES

Due to our always changing inventory, Returns and Exchanges will be permitted as long as we are notified within 7 DAYS of receipt of the package (14 days if requesting Store Credit). There are no refunds/exchanges if notice is outside of the return window.

All items must:

- Have original packaging, tags, labels, etc.

- Be unworn, in NEW condition (free of hair).

- Can NOT have been washed and/or dried.

We have the right to refuse return if items do not include original packaging or if items seem worn. 

INCORRECT DELIVERY ADDRESS / UNCLAIMED SHIPMENT

If your package was sent back to us due to your error in entering your address or the address was considered insufficient by the courier, you will have to pay for reshipping back to you once we have confirmed an updated address with you. Please e-mail us at matt@grdiron.com to initiate a replacement order. If we made a mistake, we will gladly re-ship the item.  

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

ORDER CANCELLATION

To cancel an order, you must let us know within 1 hour of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.  

WHAT ITEMS CAN NOT BE RETURNED

Several types of goods are exempt from being returned.

- Gift cards 

- Intimate or sanitary goods

- Hazardous materials, or flammable liquids or gases

- Personalized items   

- SALE & CLEARANCE items are sold as-is and cannot be returned

- Health and personal care items & any COVID-19 related items (such as masks, etc).

INITIATING AN EXCHANGE

You can exchange for different sizes but not different items. Exchanges for an item that was incorrectly ordered by the customer (you ordered a wrong size/color, don't like how it looks/fits) will require you to pay for the shipping. 

If you would simply like a different size or color, you may return your item for store credit. To do so, send us an email at matt@grdiron.com explaining that you would like to get a replacement, so we can check to make sure we still have that particular item in stock. Then, follow the INITIATING A RETURN instructions below to send the item back unworn and in new condition. You will have to incur the shipping charge back to us, but we will pay for shipping back to you. If we no longer have the item in stock, we will issue store credit back onto the account used for the original purchase for the amount of the item.

INITIATING A RETURN

To initiate a return, we require a receipt or proof of purchase emailed to . Please do NOT send your purchase back to the manufacturer until proceeding with the return process below or we will NOT be able to refund your purchase in any way:

1) First, contact: matt@grdiron.com. Put "RETURN REQUEST" in the email heading. Be sure to include your order #, name, and the specific product(s) you are requesting a return for. Let us know in the email what return method you are looking for. We can return items for a refund, exchange (up to 7 days from receipt of order), or store credit (up to 14 days from receipt of order).

2) After we have confirmed your return or exchange request, please re-pack the item(s) in the original packaging with any labels and tags still attached. 

3) We will provide you with the return shipping address. You will be responsible for paying for your own shipping costs for returning your item. You are able to send the return shipment via the carrier of your choice (UPS, FedEx, DHL, or USPS) with tracking included. (we strongly recommend sending the products using a secured or tracking method, and that you retain your proof of postage, otherwise we are unable to guarantee that we will receive your returned item(s))

4) Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment used in the order. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund ($5 for 1 item, $2 for each additional item). We do not cover the cost of shipping for refunds, however, we do cover shipping of any exchanged items back to you.

5) We’ll send you an email to confirm your return has been received and that your refund has been processed. If we are issuing store credit, we will send you an email with your store credit voucher.  

*Please allow 3-7 days for the refund to post to your financial institution. Depending on the bank, most have a processing lag between the time we submit the refund and the time they post it to your account. If you still haven’t received a refund after this time has passed, first contact your bank/credit card company to request the status of the refunded payment. If you’ve done all of this and you still have not received your refund yet, please contact us at matt@grdiron.com. Please keep in mind that once we've sent the confirmation email to you about the refund being processed, we have already sent the money out of our account back to yours.

Please remember the customer needs to pay all shipping fees during the return process. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Orders delivered anywhere outside the U.S. are only eligible for return NOT exchange (store credit is allowed). All international orders incur shipping costs.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you can receive a store credit for the value of your return. 

We offer FREE SHIPPING for all orders over $50 in value (before tax is applied). For orders under $50 in value, please check your CART once you add your address for the shipping cost. It can vary depending on the items you ordered and where they are being sent. 

Please refer to our order processing time information in the FAQs for an estimate on how long it will take to receive your order. 

Business days for all processing are Mon-Fri excluding holidays. Processing entails picking, printing, and packaging the product to be shipped out.

International deliveries can take much longer than domestic deliveries since our production facilities are all US based. Some shipments may take 4-6 weeks depending on the custom practices of the receiving country. 

**Click HERE for current production & shipping related updates from COVID-19**

Please understand our goal is to get our gear in your hands as fast as possible. However, since much of our gear is custom made to order, it typically takes about 3-7 business days to produce and prepare for shipment. Speed is dependent on the products you ordered. See above link for any additional COVID-19 related delays.  

Please keep in mind we are working every day to source reliable suppliers & printers for our gear. We are looking at ways to still produce custom, quality gear for you in the quickest time possible. Stay tuned for updates to this as we move forward.

*If you are hoping to receive your order by a specific date (birthday, kickoff to the season, etc.)...reach out to us: matt@grdiron.com . We will do everything in our power to help to help make it possible, or at least let you know if it's not feasible.